Delivery

DISCOUNT POLICY  -  SHIPPING METHODS AVAILABLE  - RETURN POLICY

Discount Policy :

On all our items in stock you can enjoy a discount for them according to the size of your order. Refer to the following table for details of our discount policy.

For example if you buy items for a value of $ 250 you will get a discount of 5% so finally you have to pay just $237.50.

Important Note:

Volume discount will automatically apply at checkout directly on your cart.

Subtotal for volume discount does not include shipping costs or taxes (if applicable).

Shipping Methods

Silk Fabric Thailand has a partnership with Thailand Post.

The Thailand Post is our primary shipping carrier so currently the shipping methods available is just this but in case

You need fast shipping please contact us to get a quote before place an order.

Note:

 What is the Registered Airmail?

 The Registered Airmail provides a registration number that can be used for tracking the delivery status online (on our carrier site). For some specific countries such as United States, the registration number can go through their post system for example on usps.com for further tracking.

Note: We ship all our items from our factory in Thailand where the silk is  produced so no further delay will occur.

The Entire Shipping Process Transport is one of the greatest concerns of customers, so for this reason you can consult the table below that is the graphic description of the entire shipping process about all delivery methods applied to all range of quantity in any parts of the world.

FOR ANY FURTHER  QUESTION OR QUERY OR FAST SHIPPING CONTACT US BEFORE PLACE AN ORDER.

Ship Out Notification

Usually when the parcel leaves our warehouse we will send an update to the customer with the date and related shipping information such as registration/tracking number directly to customer’s email.

Note: The parcel will be transported from our warehouse directly to the logistic courier warehouse  before to be shipped out . This course may take some time therefore the date we stated in shipping notification is not the actually shipping out date. Therefore the online tracking status may not be available immediately until the shipping data is updated in system, customer can wait 24-48 hours for tracking.

“Gift” Mark Service

Silk Fabric Thailand has a deep understanding and knowledge  about import tariffs may be applied by customs at country of destination regard international purchase, and we always try our best to legally minimize your import duties (or GST or V.A.T. or other Taxes). A large part of our parcels with value not over $ 100 will be declaimed as “Gift” to help customers minimizing the tax. In most cases, there may be none duty tax to pay for. Anyway, if any additional charges is generated for customs clearance, that charges must be paid by customer.

However in case you will buy a large quantity or value of products we suggest you to request to us an original and regular invoice in order  declare the correct amount avoiding any possible problem.

Note: Anyway We want also inform you that in the remote and unfortunate case that your shipping will be lost, the refund cannot in any case exceed the value declared onto the shipping invoice.

 Other Notes

The address we ship to, should be the same shipping address that customer fills in the order check out (that will shows on the purchase notification email). Please remember to provide the correct shipping address, once the parcel is shipped out, no any changing to ship address will be further allowed. And we will not be responsible for item loss cause of wrong, typos or undeliverable address.

Returning merchandise for refund or exchange (Return Policy)

General Policy

Below is Silk Fabric Thailand standard return policy applicable only to products purchased directly from us. All products can be returned by requesting a Return Merchandise Authorization (RMA) within the valid return period.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

·         Any product not purchased from Silk Fabric Thailand

·         Any product altered or without a original packaging

·         Any product that exhibits damage by wearing.

·         Any product for which you have submitted a mail-in rebate

 The Return Merchandise Authorization (RMA) Process in Three Easy Steps:

1. Obtain the RMA authorization after you submit an RMA request via My Account.

 RMA requests should include the following information: Order ID, Item SKU, reason for return (including images), your preference to replace the item or refund money, and other related concerns.

2. Ship the goods to be returned after you have received the RMA authorization.

 Please note that the returned item must be with its original packing. Use the shipping address provided by the Silk Fabric Thailand Customer Service Center and package the item together with RMA authorization.

Note: Please provide a tracking number for return shipments Silk Fabric Thailand will not take any responsibility for lost or missing return shipments.

3. Receive the replacement or refund.

 Silk Fabric Thailand Team will arrange your item/s for reshipment or refund your money within 1-3 business days after having received your returned items.